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Customer Support

Cancellation / Billing Cycle

How to Cancel

  1. Customers wishing to cancel their service should first request a cancellation form from the appropriate source.

     

    Application Method

    Cancellation Method

    Individuals

    Online Application
    (except for Web Hosting Packages)

    Contact us for Individual customer information
    or Member's Station

    Corporates

    Application through a Fusion Communications Sales Partner

    Cancel through a Fusion Communications Sales Partner

    Direct Application (except for Web Hosting Packages)

    Contact us for Corporate Customer Information

    Unknown Application Method

    Contact us for Corporate Customer Information


  2. Once customers have obtained the necessary cancellation forms, they should submit the form to the appropriate party.

     

    Cancellation Method

    Cancellation Form Receiver

    Individuals

    Online Application (except for Web Hosting Packages)

    Contact us for Individual Customer Information

    Corporates

    Application through a Fusion Communications Sales Partner

    Send to the Distributor or Sales Partner

    When request a cancellation through our Sales Department

    Contact us for Corporate Cutomer Information



  3. Cancellations must be received by the 25th of the month. Cancellations received on or after the 26th will take effect the following month.

    >>FUSION GOL contact information is available here

*

We process all cancellation requests by the 25th of every month. Any cancellations received on or after the 26th will take effect the following month. Please note that E-mail boxes, contents of personal Web space, and any other data related to your account will be completely erased and cannot be restored upon cancellation.

*

Customers using Web Hosting Package, Web Rental Service, or Virtual Domain E-mail must notify GOL to make any changes (Renewals, Cancellations, Transfer or Ownership) to their domain even after cancelling their service. If GOL is not contacted, no procedures to renew domains will be completed. GOL cannot be held accountable if domains expire or are obtained by a third party.

*

If a customer wishes to re-establish service which had been previously cancelled, the customer must pay all past-due balances. In addition, the customer must use a new User ID and will receive a new Static IP Address. We cannot reissue previously used User IDs or Static IP Addresses.

Billing Cycle

cycle